9ku's Privacy Policy — Your Data Is Protected

9ku is an online betting and gaming platform serving users in Bangladesh. We understand how valuable your personal data is, which is why this Privacy Policyhas been created — so you know exactly what information we collect, why we collect it, and how we keep it secure.

By creating an account or using 9ku's services, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using our services. For any questions, support@9ku.imto reach us.

9ku collects various types of data — some you provide directly, and some is collected automatically. See the details below:

9ku collects your data in the following ways:

Direct Collection:

• Information you provide when filling out the registration form
• Documents uploaded for KYC verification
• Payment information during deposits and withdrawals
• Information provided when contacting our support team
• Information submitted through promotional forms or surveys

Automatically Collected:

• Via cookie and web beacon technology
• Log files — a record of every page visit
• Device Fingerprinting (for fraud prevention)
• Session data and navigation patterns

9ku uses your data solely for the purposes outlined below, in line with its Privacy Policy. Your information is never used for any additional or unauthorized purpose.

• Account Management: Ensuring secure registration, login, and account safety.
• Payment Processing: Processing deposits and withdrawals securely.
• KYC Verification: Verifying age and identity to prevent underage access and fraudulent use.
• Customer Support: Resolving your issues and complaints.
• Service Improvement: Analyzing usage patterns to improve and enhance the platform.
• Responsible Gaming: Detects unusual gaming patterns and provides timely support.
• Legal Obligations: Record-keeping and reporting in accordance with applicable laws.
• Marketing (Optional): Sending you promotional offers and notifications with your consent.

9ku does not sell your personal data to third parties. However, in limited circumstances, sharing certain information with specific third parties may be necessary:

Your data may be shared with:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Technology Service Providers: Hosting, security scanning — covered under strict confidentiality agreements.
• Legal Authorities: Where required by court order or government directive.
• Anti-Fraud Organization: Information required to prevent fraud and money laundering.

9ku uses cookies and similar technologies to improve its services. Cookies are small text files stored in your browser.

Optional cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect the site's functionality.

9ku protects your data using industry-leading technology. Our security measures are regularly verified through independent third-party audits.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Database Encryption: Stored sensitive data is encrypted with AES-256.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Server-level intrusion prevention.
• Regular Security Audits: Regular audits conducted by independent external security experts.
• Staff Training: Only authorized personnel have access to your data — and they are properly trained.
• Incident Response: In the event of a data breach, affected users will be notified within 72 hours.

Under 9ku's Privacy Policy, you have the following rights over your personal data:

9ku does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required by financial regulatory guidelines).
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Log Files & Device Information: 12 months.
• Marketing Preferences: Updated immediately upon opt-out.

Once the retention period ends, data is securely deleted or anonymized.

9ku may update this Privacy Policy from time to time — due to changes in law, technology upgrades, or service updates. For significant changes, notice will be provided via email or on-site.

Continued use of our services after any changes constitutes acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.